How can I place an order on www.xerjoff.com ?

To make a purchase on xerjoff.com, you will first need to log in to your Xerjoff account.

Remember that if you do not log in, you won’t be able to complete the order.

Once you have found the product you would like to purchase, add it to your shopping cart by clicking “Add to Cart” and follow the instructions.

I’m having trouble placing my order. Why?

Make sure you are logged in to your account and have selected the correct store: EU- EXTRA EU- USA & CANADA.

Why haven’t I received confirmation of my order?

Please check whether the confirmation email has landed in your spam or junk folder. If not, you can contact us at customer@xerjoff.com for further assistance.

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Where can I find out more about the product I have selected?

You can browse the website for your favourite products or search for a particular product by using the the search bar on Xerjoff.com.

Once you are on the product page, you will find a description of the perfume and its olfactory notes.

For more information on certain products, you can contact a member of the team through the live chat on our website and we will be happy to help.

I finished my perfume and ordered another one. Why doesn’t it smell the same?

Due to the natural ingredients used in Xerjoff perfumes, sometimes, natural aging may occur and therefore can cause the perfume to have a slightly different scent to a more recent batch.

Storage can also affect the perfume – heat and light exposure can have an impact on the natural ingredients and therefore affect the scent as a result.

Why isn’t my perfume clear?

Xerjoff perfumes contain natural ingredients and are masterfully hand-poured into their flacons.

It is not unusual to find small amounts of sediment in a perfume containing high quantities of natural materials, a natural occurrence.

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What forms of payment do you accept?

We accept the following payment methods:

American Express



Credit Card

WeChat Pay 

Apple Pay

Google Pay 

Bank Transfer

When will Xerjoff.com receive my order?

Please allow 2-3 business days for the team to manage orders.

Orders will be handled from Monday to Friday from 9am to 6pm, Italian Time zone.

How long does it take for orders to be dispatched?

All orders are dispatched within 48 hours once processed. Orders are not dispatched during the weekend.

Which courier is used for delivery?


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How do I return my product?

All information on returns are present in this link:


Returns from Extra EU and USA are not accepted.

Xerjoff.com can only accept refunds made from the website Xerjoff.com.

If you need to return a product purchased from one of our accredited retailers, you must return to the store where you purchased your product for assistance.

When will I receive my refund?

Following the request and confirmation of a refund, it takes about two working days to process the refunds.

The refund can be immediate or it can take several days depending on the customer's bank type.

The amount of a refund could vary due to the exchange rate in currency when refunding.

How can I exchange an item?

To exchange an item, please contact us at customer@xerjoff.com.

It is not possible to exchange an item for extra EU and USA.

Please see the Terms and Conditions for more information.